Cycle time is the elapsed time between the start and end of a process. In processes where cycle time is important it is usually measured in days. Examples of these types of processes are mortgage application, insurance claim, grant application, finance application and complaints. Cycle time reduction enhances customer experience for multiple reasons. Read our article to learn more.
Recent high-profile hacks and data breaches have increased the demand for more stringent security measures over customer data. One such measure is multi-factor authentication (MFA). We review what MFA is, and highlight four best practices for securing your processes from attack. What Is Multi-Factor Authentication? Multi-factor authentication (MFA) is, as its name suggests, a layered […]
You have decided that you want to use software to automate one or more of your processes, to increase productivity, reduce inefficiencies and make businesses improvements. But, what do you do next?
Why is it Important to Get Workflows Right? Why is it Important to Get Workflows Right? “The sequence of industrial, administrative, or other processes through which a piece of work passes from initiation to completion.” Oxford Dictionaries Workflows are made up of all the steps that need to be taken in order for a task […]
Digital transformation can be defined as the integration of technology into all aspects of an organisation. This transformation can look different business to business but will result in fundamental changes to business operating processes and how they interact with customers, competitors and suppliers. There are many reasons why an organisation decides it is the right […]
Best Practice Complaints Management: A MICology Guide Complaints processes vary by industry and organisation, and are often complex. As a result, your organisation may have to deal with multiple types of complaint, all with different data requirements and procedures. This guide to best practice complaints management explains how the LEAP Low-Code platform can help you […]
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